Privacy Policy

Last updated: 1 August 2025

Thank you for choosing Botify Labs. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data. By using our website, products, or services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following details when you use our platform or purchase our AI Assistant Kit:

• Name

• Email address

• Phone number

• Billing details

• Company information (if applicable)

• Any data you submit through contact forms or support channels

1.2 Technical and Usage Information

When you access our website or dashboard, we may collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on pages

• Referring URL

This helps us improve performance, analytics, and user experience.

1.3 Client or Project Data

If you deploy our AI assistant on your website or for your clients, some data may be processed through your integrations. You maintain full ownership of this data. We do not access it unless you explicitly request support.

2. How We Use Your Information

We use your information to:

• Provide our products and services

• Process payments and send invoices

• Set up and configure your AI assistant

• Improve our website functionality and user experience

• Offer support and respond to inquiries

• Send updates, promotions, or product announcements

• Prevent fraudulent activity or misuse of our services

We do not sell or rent your data to third parties.

3. How We Store and Protect Data

We use secure servers and industry standard encryption practices to protect your information. Access to user data is restricted to authorized staff who need it for operational purposes. Although we follow strong security practices, no method of online transmission can guarantee complete security.

4. Sharing Your Information

We may share your information only in the following situations:

• With trusted service providers such as payment processors, hosting partners, CRM tools, and analytics platforms

• When required by law

• To investigate or prevent fraud or abuse

• With your direct consent

We do not sell or trade your personal information.

5. Cookies and Tracking Technologies

We use cookies, tracking pixels, and analytics tools to understand visitor behavior and enhance your experience. You can control cookie settings through your browser.

6. Your Rights

Depending on your region, you may have the right to:

• Access the data we hold about you

• Request corrections or updates

• Request deletion of your data

• Withdraw consent

• Request a copy of your stored data

To exercise any rights, contact us at the email listed below.

7. Data Retention

We retain your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and improve our offerings.

8. External Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

9. AI Chatbot and User Interaction Data

If you use our AI assistant, the following applies:

• Chat logs may be stored for training, debugging, and improving the service

• You can disable chat log storage on your deployment if required

• We do not use your client data to train public models

• You remain the owner of all end user data generated by your deployed AI assistant

10. Children’s Privacy

Our services are not designed for individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions or need assistance regarding your privacy or data:

Botify Labs
Email: support@botifylabs.com
Website: www.botifylabs.com